Joys Flags provides a refund or replacement only for confirmed manufacturing, material, or printing defects.
Customers must provide the order details and clear photographs or videos of the defect. Once verified, we will repair or replace the product or issue a refund.
Custom-made products cannot be returned or refunded after design approval or production has started. Refunds are not applicable for customer-approved errors, change of mind, misuse, normal wear, or minor colour variations.
Approved refunds will be processed within 7–14 business days. This policy does not affect rights available under UAE law.
Contact: +971 52 858 9645 | +971 4 572 7404
Website: www.joysflags.com